F.A.Q.

What is a Concierge Service?
A concierge service is a service designed to provide busy people assistance managing their daily personal and professional tasks, or “to do” lists. Our services help to improve our client’s personal and professional lives by 'giving them back time' to focus on the things they need to do or would prefer to do. We operate as our client’s own personal concierge often found only in a luxury hotel or resort. We try and make the impossible happen for you!


Who Can Use Main Line Concierge?
Anyone who is looking to save time, looking for a couple of extra hands, anyone who is tired of poor customer service, or anyone in search of a one-stop resource to find the objects or information they are searching for, can use Main Line Concierge! Our services are customized to our clients needs and the variety of programs we offer cater to busy individuals, company employees, business clients, hotel guests, apartment tenants, and visitors to our growing city. ANYONE can benefit from Main Line Concierge!


How Much Do Your Services Cost and How Do I Pay For Them?
Although working with a concierge is like having a 5-star hotel concierge on the other side of your computer screen or telephone, surprisingly, hiring your own personal concierge is not as expensive as you might think! Depending on the program or service that best fits your needs, you may pay for the service by the hour, by the membership, or by the program. Give us a call for a free consultation. We accept VISA, MASTERCARD, AMERICAN EXPRESS, Checks, Money Orders, or Cash. Payment is required as services are rendered in most cases.


How Do I Make Requests?
We accept orders via telephone, email, fax, or web inquiry. We require a minimum of 24 hours to complete a service request and will accommodate requests as quickly as possible. We will do our utmost to accommodate emergency requests, although an additional service fee may be assessed at time of payment.


What Is Your Preferred Vendor Referral Network?
Our Preferred Vendor Referral Network is a network of service professionals and businesses that have partnered with Main Line Concierge to provide the best in quality services to our clients. All service vendors must meet a specific criteria, must be appropriately licensed and insured, must be able to provide excellent references, and must be completely committed 100% to providing the very best in customer service!


What Are Your Service Hours?
Our normal business hours are:

Monday through Friday
8:00am to 7:00pm
Saturday
9:00am to 12:00Noon or By Appointment


What Should I Expect From Main Line Concierge?
As a client of Main Line Concierge, you should expect to receive prompt attention to your requests. You should expect that your requests for services or information would be managed efficiently, professionally, and with expertise. You should expect quick response time and follow-up so that you are aware of what is happening with your request for service or information at all times. You should expect that  information is always private and confidential. You should expect that we will always under promise and over deliver!

 

 

 

What is a Concierge Service?
How Do I Make Requests?
What Are Your Hours?
What Should I Expect?

 

 

 

 
 







   Copyright © 2002, 2003 Main Line Concierge, Inc. All rights reserved.