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F.A.Q.
What
is a Concierge Service?
A concierge service is a service designed to provide busy
people assistance managing their daily personal and professional
tasks, or “to do” lists. Our services help to
improve our client’s personal and professional lives
by 'giving them back time' to focus on the things they need
to do or would prefer to do. We operate as our client’s
own personal concierge often found only in a luxury hotel
or resort. We try and make the impossible happen for you!
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Who Can Use
Main Line Concierge?
Anyone who is looking to save time, looking for a couple of
extra hands, anyone who is tired of poor customer service,
or anyone in search of a one-stop resource to find the objects
or information they are searching for, can use Main Line
Concierge! Our services are customized to our clients needs
and the variety of programs we offer cater to busy
individuals, company employees, business clients, hotel
guests, apartment tenants, and visitors to our growing city.
ANYONE can benefit from Main Line Concierge!
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How Much Do Your
Services Cost and How Do I Pay For Them?
Although working with a concierge is like having a 5-star
hotel concierge on the other side of your computer screen
or telephone, surprisingly, hiring your own personal concierge
is not as expensive as you might think! Depending on the program
or service that best fits your needs, you may pay for the
service by the hour, by the membership, or by the program.
Give us a call for a free consultation.
We accept VISA, MASTERCARD, AMERICAN EXPRESS, Checks, Money
Orders, or Cash. Payment is required as services are rendered
in most cases.
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How Do I Make
Requests?
We accept orders via telephone, email, fax, or web inquiry.
We require a minimum of 24 hours to complete a service request
and will accommodate requests as quickly as possible. We will
do our utmost to accommodate emergency requests, although
an additional service fee may be assessed at time of payment.
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What Is Your
Preferred Vendor Referral Network?
Our Preferred Vendor Referral Network is a network of service
professionals and businesses that have partnered with Main
Line
Concierge to provide the best in quality services
to our clients. All service vendors must meet a specific criteria,
must be appropriately licensed and insured, must be able to
provide excellent references, and must be completely committed
100% to providing the very best in customer service!
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What Are
Your Service Hours?
Our normal business hours are:
Monday through Friday
8:00am to 7:00pm
Saturday
9:00am to 12:00Noon or By Appointment
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What Should I
Expect From Main Line Concierge?
As a client of Main Line Concierge, you should
expect to receive prompt attention to your requests. You should
expect that your requests for services or information would
be managed efficiently, professionally, and with expertise.
You should expect quick response time and follow-up so that
you are aware of what is happening with your request for service
or information at all times. You should expect that information is always
private and confidential. You should expect that we will
always under promise and over deliver! |
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